January 2, 2014 U.S.
Uninsured Still Rate Exchange Experience Negatively
Twenty-six percent of uninsured Americans have visited an exchange website
by Jeffrey M. Jones
PRINCETON, NJ -- Uninsured Americans who have visited a health insurance exchange website mostly say their experience was negative rather than positive, by 59% to 39%. That reading, from Gallup Daily tracking throughout December, is only a slight improvement from Gallup's combined October and November polling, when 63% reported a negative experience and 33% a positive one.
The latest figures are based on Dec. 1-29 Gallup Daily tracking
interviews with more than 1,500 uninsured Americans, including roughly
450 who have visited a health insurance exchange website. Since the
exchanges opened on Oct. 1, the federally run websites have been plagued
by technical problems, while the state-run exchanges have reportedly
performed better. Among uninsured Americans who have visited an
exchange, 24% say they went to a federal exchange, 20% to a state
exchange, 17% to both, and 37% are unsure. (Continues at Gallup)